Hosting Service Terms & Conditions
These are the standard terms and conditions of supply of the TrueCMS Pty. Ltd. (RedyHost) Website Design and Hosting Services (Do-It-Yourself Website, Done for you Website, Done for you eCommerce Website and Custom Website) (the "Services", each individually a "Service") offered from time to time on RedyHost's website at http://www.redy.host ("RedyHost Web Site").
Please read these terms and conditions carefully. It is a condition of your use of the Services that you ("you") comply with these terms and conditions.
1. Terms and Amendment Procedure
1.1 This agreement comprises:
1.1.1 the terms and conditions of this agreement;
1.1.2 the Acceptable Use Policy and the Privacy Policy (as each is respectively referred to in clause 4);
1.1.3 the RedyHost Quote for Service, if sent to you (the "Quote"); and
1.1.4 written confirmation by RedyHost to you of receipt of payment by you of the charges applicable to the Services ("Payment Confirmation")
1.2 This agreement commences on the date upon which RedyHost confirms to you by email or any other written medium that a Service has been commenced ("Commencement Date").
1.3 We may vary these terms or the terms of the operation of any Service, at any time by a general notice on a page of the Internet referred to on the home page of the RedyHost Web Site at http://www.redy.host/node/69. Changes other than price changes will become effective upon publication of the notice.
Where we vary the charges for any Service, we will notify you of these variations either by a general notice on a page of the Internet referred to on the home page of the RedyHost Web Site at http://www.redy.host/node/69, or, by written notice to you. Where we vary any charges for the Services, we will give at least 30 days notice of the change by either of the preceding means, and the new prices will apply at the end of that period.
We may at any time and without prior notice or liability to the Customer to alter the Services in the course of the Services ongoing development.
1.4 If you use a Service after publication of any change in accordance with clause 1.3, your use will constitute acceptance of the amended terms.
1.5 These terms constitute the agreement in its entirety and supersede all prior agreements.
1.6 Any reference in this agreement to RedyHost's "Supplier" is a reference to any third party service provider of RedyHost (a "Supplier"), if and to the extent a Supplier is supplying any part of the Services to you on behalf of RedyHost.
1.7. Any reference in this agreement to a Megabyte (MB) means 1000000 bytes (B) (one million bytes). Any reference to a Gigabyte (GB) means 1000 Megabytes (MB).
1.8. Any bandwidth limits applicable to any product or service provided by RedyHost include both: downloads and uploads traffic.
2. Services
2.1 RedyHost will use reasonable efforts to provide to you the Services described on the RedyHost Website in relation to the relevant website services you have purchased (Do-It-Yourself Website, Done for you Website, Done for you ecommerce Website and Custom Website).
2.2 You agree to provide RedyHost with such contact information as RedyHost or its Supplier may reasonably require in order to provide the Services to you ("Service Contact Information"). You further agree to provide RedyHost with any updates to such Service Contact Information, as may be required from time to time.
2.3 You shall at all times keep your password and log-in details ("Password Details") secure. You agree that RedyHost cannot and does not know whether you have given access to your account and to the Services to other people (whether knowingly or not). You therefore agree that you are totally responsible for:
2.3.1 when and how your account with RedyHost is used (including, without limitation, if your accounts and/or the Services are terminated pursuant to clause 12 (if applicable)); and
2.3.2 the actions of the people (if any) you allow to access, or transmit information through the systems of RedyHost or its Supplier, or otherwise utilise the Services.
2.4 You agree that RedyHost may from time to time require you to provide your Password Details to RedyHost. You acknowledge that if you fail to provide such Password Details to RedyHost if requested by RedyHost, RedyHost reserves the right not to provide any assistance to you in connection with the Services.
2.5 You agree that you are solely responsible for any of your data and content, as supplied by you and/or third parties ("Your Content") and for any other files (including, without limitation, email files, if applicable), residing on the Supplier's servers.
2.6 You agree that you are solely responsible for the back-up of Your Content and any other files (including, without limitation, email files, if applicable) unless otherwise agreed with RedyHost.
2.7 The Services provided to you under this agreement are provided in accordance with the data transfer bandwidth limits and/or disk space limits, as published on the RedyHost Web Site from time to time ("Agreed Megabytes"). RedyHost may monitor your usage of the Services to ensure that you are complying with the Agreed Megabytes. If data transfer bandwidth usage and/or disk space usage exceeds the Agreed Megabytes, you agree that RedyHost may require you to purchase any additional data transfer bandwidth and/or disk space and your failure to do so may result in the Services ceasing to operate or function. In addition you also agree that if at any time your data transfer bandwidth usage and/or disk space usage exceeds the Agreed Megabytes, RedyHost or its Supplier may suspend any and all Services, or, in the case of RedyHost, terminate this agreement. In the event that any such action is taken by RedyHost or its Supplier (as the context requires), you agree that you shall not be entitled to a refund of any fees paid in advance of such corrective action.
2.8 You agree that RedyHost or its Supplier may be required to perform maintenance to maintain the continuous operation of the Supplier's servers, which maintenance may affect the operation or functioning of the Services. We will attempt to provide you with notice of the maintenance downtime, except when circumstances beyond the control of RedyHost or its Supplier prevent either RedyHost or its Supplier (as the context requires) from doing so. You also agree that RedyHost or its Supplier may also be required to suspend the Services, or disconnect or deny you access to the Services, in accordance with clause 12.1.2.
2.9 You agree that RedyHost or its Supplier shall maintain and control ownership of all IP numbers and addresses that may be assigned to you by RedyHost's Supplier, and you further agree that RedyHost or its Supplier may, at their sole discretion, change or remove any and all such IP numbers and addresses.
2.10 You expressly grant to RedyHost and its Supplier a licence to cache the entirety of your Web Site, including Your Content, hosted by RedyHost's Supplier under this agreement. You agree that you shall be responsible for obtaining any agreements and/or consents required of any third party in connection with the grant of this licence to RedyHost and its Supplier. You also agree that any such caching is not an infringement of any of your intellectual property rights or any third party's intellectual property rights.
2.11 You agree that RedyHost's Supplier may from time to time add, remove or vary any software with respect to the Service/s, or otherwise add, remove or vary any functionality with respect to the Service/s ("Services Change"). You hereby consent to any Services Change that may be undertaken by RedyHost's Supplier from time to time. RedyHost will use all reasonable commercial endeavours to provide you with 60 days' notice of any Services Change that would constitute a non-backwards compatible change.
2.12 You may from time to time request RedyHost to provide you with Your Content, where Your Content has been provided by you to RedyHost in hard copy, and where you provided Your Content to RedyHost together with a stamped, self-addressed envelope. You agree that neither RedyHost or its Supplier will otherwise be required to provide you with copies of Your Content.
2.13 You agree to take all necessary or desirable steps to ensure that any content (including, without limitation, any content pertaining to the Services that is or could be unsuitable for children is labelled appropriately and is presented in a way that complies with all relevant laws and industry policy.
2.14 All cPanel Web Hosting plans, including the unlimited plans, are subject to a limit of no more than 250,000 inodes per account. The plans are also limited to no more than 1,000 tables per database and no more than one gigabyte of storage per database. Any account or database that exceeds these limits may be issued a network violation warning and will be required to reduce the number of inodes, files and folders, tables or gigabytes (as the case may be), or may be temporarily or permanently suspended, in our sole discretion. All Linux hosting plans are subject to the following limitations: no more than a) 100% of one CPU core; b) 1024MB of RAM; c) 40 website connections; d) 100 active processes; e) 1 MB/s disk IO. In the event these limitations are exceeded, your site may slow down or not be served until more resources are added. More resources may be added for additional fees.
3. Billing and Payment
3.1 You must pay for the Services in accordance with the prices and charges contained in the Quote or as set out on the RedyHost Website (as applicable, and as amended from time to time in accordance with clause 1.3). Those fees and charges may include one or more of:
3.1.1 a fixed non-refundable build fee, payable in advance; and
3.1.2 a monthly, three-monthly, six-monthly, annual or biannual recurring fee, payable in advance; and
3.1.3 custom build fees, payable in accordance with the Quote, 50% non-refundable in advance and 50% on completion; and
3.1.4 other customisation fees, payable on a time and materials basis in arrears; and
3.1.5 variable credit card surcharge fees wherever and whenever applicable. Always check the final amount prior submitting your payment.
3.2 You must pay all prices and charges for the Services and other amounts incurred by you or any designated users or incurred as a result of any use of the Services (whether authorised or not) in accordance with the billing provisions specified in the Payment Confirmation. You agree to keep your billing and account information up to date and to notify RedyHost of any changes to such information from time to time.
3.3 Prices and charges published on RedyHost's Web Site or set out in the Quote are inclusive of any government taxes or charges unless otherwise stated.
3.4 You consent to RedyHost or its Supplier obtaining a credit reporting agency report containing personal information about you (as well as information concerning commercial creditworthiness and activities) for the purpose of assessment by RedyHost of an application for credit (whether commercial or personal) or for the purpose of the collection of payments that are overdue.
3.5 If we have invoiced you in arrears for any Services, and you fail to pay the charges in any invoice by the due date specified in any applicable billing provisions (as referred to in clause 3.2 above) or the invoice ("Unpaid Charges"), in addition to any other rights under this agreement RedyHost may:
3.5.1 charge you interest and you agree to pay, on demand by RedyHost, interest on the Unpaid Charges at the Applicable Rate from the date the Unpaid Charges became due until those Unpaid Charges are paid to RedyHost in full.
3.5.2. charge late fee in amount of 3% of the invoice total after fourteen days of the payment due date.
3.5.3 suspend or terminate the Service.
3.6 You agree that in the event of any action being taken by RedyHost to recover any overdue amount due to it under this agreement or the Proposal, as evidenced for example by, without limitation, your credit card company notifying RedyHost of you disputing the payment of, or refusing to pay such charge, or where your credit card payment has been declined or reversed, any costs incurred by RedyHost in recovering the debt (including, without limitation, any legal expenses (on a solicitor/client basis), collection agency charges or any other reasonable associated costs incurred by RedyHost) are payable by you to RedyHost and shall be recoverable by RedyHost as a separate debt.
3.7 You consent to RedyHost to take automated payments for any and all Services in advance by any payment methods available, including but not limited to Credit Card, PayPal, direct debit, unless you advise RedyHost not to do so. Automated payments may be taken up to five days in advance and without any notification.
For the purposes of this clause, "Applicable Rate" means the Reserve Bank's Official Cash Rate (as published in the Australian Financial review at the time the Unpaid Charges become due)
4. AUP and Privacy Policy
4.1 You agree to comply with RedyHost's Acceptable Use Policy located at http://www.redy.host/node/70, as varied from time to time by RedyHost in accordance with clause 1.3 ("AUP"). In addition, you agree that neither you, nor any other person whom you permit to use the Services either undertakes, or attempts to undertake, any of the following additional prohibited activities:
4.1.1 use or access any websites, or include in Your Content, any pornography, nudity and sex-related merchandising ("Adult Material") of any sort, including by means of creating or maintaining any links to websites containing any Adult Material;
4.1.2 create, use or maintain, or access any MP3 files or any MP3 websites, unless expressly permitted by RedyHost and/or its Supplier;
4.1.3 create, use or maintain, or access websites that promote illegal activities (including, without limitation, warez, hacking, serial numbers, cracks or information that violates any law whatsoever);
4.1.4 create, use or maintain, or access any website whose primary purpose is file distribution or mirroring another website;
4.1.5 promote a website hosted by the Supplier through unsolicited email or spamming, irrespective of whether the unsolicited email or spam is sent through the Supplier's email servers or not;
4.1.6 distribute copyrighted software, warez (also known as pirated software), MP3 files or Emulators/ROMs.
(each an "Additional Prohibited Activity")
4.2 If we receive notice of, or otherwise become aware that you have failed to comply with any provision of this AUP, or undertake or attempt to undertake any Additional Prohibited Activity, in addition to any other rights of RedyHost under this agreement, you agree that RedyHost or its Supplier may immediately take corrective action, including suspension of any and all Services, or, in the case of RedyHost, terminating this agreement. In the event that any such corrective action due to a violation of the AUP occurs, or, due to you or any other person whom you permit to use the Services undertaking or attempting to undertake any Additional Prohibited Activity, RedyHost shall not refund to you any fees paid to RedyHost prior to such corrective action.
4.3 You agree to comply with RedyHost's Privacy Policy located at http://www.redy.host/node/68, as varied from time to time by RedyHost from time to time in accordance with clause 1.3 ("Privacy Policy").
4.4 You agree that RedyHost may disclose your account and other information in accordance with the AUP and Privacy Policy.
5. Your Warranties
You warrant that:
5.1 you have not entered into this agreement or obtained any Services on the basis of, or in reliance on, any statement or representation (whether made orally or in writing and regardless of the medium used) made by either RedyHost or its Supplier concerning this agreement or any of the Services, other than any statement or representation contained in this agreement;
5.2 you are at least 18 years of age;
5.3 your use of the Services will not at the Commencement Date or thereafter, infringe the intellectual property or other proprietary rights of RedyHost, its Supplier or any third party;
5.4 you will conduct such tests and computer virus scanning as may be necessary to ensure that any data uploaded or downloaded to and from the Server of RedyHost's Supplier by you does not contain any computer virus and will not in any way, corrupt the data or systems of any person (including, without limitation, RedyHost or its Supplier); and
5.5 you will otherwise at all times use the Services in accordance with this agreement (including, for the avoidance of doubt, the AUP or the Privacy Policy).
6. Our General Disclaimer of Warranties
6.1 To the extent permitted by law, neither RedyHost nor its Supplier, nor any employees, affiliates, agents, suppliers, third-party information providers, merchants, licensors nor the like (each a "Relevant Party") of either RedyHost or the Supplier, make any warranties of any kind, either expressed or implied, statutory or otherwise, relating in any way to the subject matter of this agreement, including, but not limited to, warranties of merchantability or fitness for a particular purpose, or non-infringement for the Services or any equipment provided, and all such warranties are hereby excluded.
6.2 RedyHost agrees to use all reasonable efforts to provide the Services to you. However, you acknowledge to, and agree with, RedyHost, that nothing in this agreement shall constitute an express or implied warranty or guarantee by any Relevant Party of either RedyHost or its Supplier:
6.2.1 that the Services will be uninterrupted, error free or not subject to delays (technical or otherwise);
6.2.2 that the Services will be free from external intruders (hackers), virus or worm attack, denial of service attack, or other persons having unauthorised access to the services or systems of RedyHost or its Supplier;
6.2.3 concerning the results or success that may be obtained from the use of the Services;
6.2.4 concerning any increase in revenue, profit or goodwill that may be obtained as a consequence of you using the Services (including, for the avoidance of doubt, any increase in revenue, profit or goodwill in connection with any products and/or services that you may determine to offer for supply, or supply via your website, the Internet or otherwise ("Your Products and Services"));
6.2.5 as to the accuracy, reliability, completeness or content of the Services, any information services or merchandise contained in or provided through the Services, or, for the avoidance of doubt, any information provided by RedyHost or its Supplier in any advice, report or communication to you or any other party.
6.3 You acknowledge and agree that no Relevant Party exercises any control over, and accepts no responsibility for, the content of the information (including, without limitation, Your Content) passing through the Supplier's host computers, network hubs and points of presence or the Internet, nor, for any of Your Products and Services (if applicable).
6.4 You further agree that no Relevant Party shall be liable for:
6.4.1 Your Content or loss of any of Your Content or files (including, without limitation, email files, if applicable) transferred either to or from you or stored or backed-up by you or any of your customers via the Services; and/or
6.4.2 any damage to or loss of Your Content as a result of any request by you pursuant to clause 2.11.
6.5. RedyHost offers "30 days money back guarantee" policy on all shared hosting plans listed at our website http://www.redy.host. The 30 (thirty) days money back period begins at the day of the opening of a web hosting account and ends after 30 (thirty) days. 30 days money back guarantee period does not apply to any products and/or services except shared web hosting plans REDY1, REDY3, REDY5, REDY7 and REDY9.
6.5.1. Any fees paid by the client to RedyHost are refunded pursuit to case 6.5 within 14 (fourteen) business days upon written request by the customer and will be provided using the same payment option selected by the client during hosting plan purchase, except any of the fees outlined in 6.5.1.1:-
6.5.1.1. The following fees are excluded pursuit to clauses 6.5.1, 12, 13:-
- Any domain name registration, transfer and/or renewal fees,
- any fees paid by RedyHost to its suppliers for domain name registration, offered as a free add-on to any web hosting plan/s,
- SSL certificate(s) subscription, transfer or renewal fees,
- Any hosting setup fees applicable as stated in hosting plan description online at http://www.redy.host
- Any third party application/s installation fees, including free application installation/s and/or transfer/s.
6.5.2. RedyHost will not refund any fees pursuit to case 6.5 in a case/s of the following circumstances:
- You (Customer) have any outstanding fees or unpaid/overdue bills or invoices for at least one active product and/or service
- You have used more than 1 Gigabyte of combined (upstream and downstream) bandwidth/data transfer by the product and/or service you are requesting money back pursuit to case 6.5
6.6. RedyHost offers "15 days money back guarantee" policy on all Virtual Private Server (aka VPS) plans listed at our website http://www.redy.host. The 15 (fifteen) days money back period begins on the day of the opening of a web hosting account and ends after 15 (fifteen) days. 15 days money back guarantee period does not apply to any products and/or services except shared web hosting plans R-1G, R-2G, R-4G, R-8G and R-16G.
6.6.1. Any fees paid by the client to RedyHost are refunded pursuit to case 6.6 within 14 (fourteen) business days upon written request by the customer and will be provided using the same payment option selected by the client during hosting plan purchase, except any of the fees outlined in 6.6.1.1:-
6.6.1.1. The following fees are excluded pursuit to clauses 6.6.1, 12, 13:-
- Any domain name registration, transfer and/or renewal fees,
- any fees paid by RedyHost to its suppliers for domain name registration offered as a free add-on to any web hosting plan/s,
- SSL certificate(s) subscription, transfer or renewal fees,
- Any hosting setup fees applicable as stated in hosting plan description online at http://www.redy.host
- Any third party application/s installation fees, including free application installation/s and/or transfer/s.
6.6.2. RedyHost will not refund any fees pursuit to case 6.6 in a case/s of the following circumstances:
- You (Customer) have any outstanding fees or unpaid/overdue bills or invoices for at least one active product and/or service
- You have used more than 1 Gigabyte of combined (upstream and downstream) bandwidth by the product and/or service you are requesting money back pursuit to case 6.6
7. Indemnity
You will indemnify and defend RedyHost and its Supplier and all directors, officers, employees, and agents of RedyHost and its Supplier (each an "Indemnified Party") from and against any and all claims, damages, losses, liabilities, suits, actions, demands, proceedings (whether legal or administrative) and expenses (including but not limited to reasonable legal fees) incurred by any Indemnified Party arising out of, or directly or indirectly relating to:
7.1 Your Products and Services (if applicable); and/or
7.2 any breach of this agreement by you; and/or
7.3 the use of the Services by you; and/or
7.4 any Services Change (as contemplated by clause 2.10); and/or
7.5 the implementation of the AUP by RedyHost, any action taken by RedyHost in accordance with the AUP, or, any breach or violation of the AUP; and/or
7.6 any action taken by RedyHost or its Supplier in connection with you undertaking or attempting to undertake any Additional Prohibited Activity.
Such claims shall include, but shall not be limited to, claims based upon trademark, service mark, trade name, copyright and patent infringement, trademark dilution, tortious interference with contract or prospective business relations, unfair competition, restrictive trade practices, misleading statement, misleading or deceptive conduct, breach of contract, defamation or injury to reputation, or other injuries or damage to business.
8. Limitation of Liability
8.1 You agree that neither RedyHost nor its Supplier shall be liable for any indirect, incidental, special or consequential damages, or loss of profits, revenue, data or use, suffered by you or any third party, whether in an action in contract, tort or strict liability or other legal theory, even if RedyHost or its Supplier (as the case may be) has been advised of the possibility of such damages.
8.2 Subject to clause 8.1, you further agree that the aggregate liability of RedyHost and its Supplier for any damages, losses and causes of actions whether in contract or tort (including negligence or otherwise) shall not exceed the actual dollar amount paid by you for the Service which gave rise to such damages, losses and causes of actions.
8.3 You agree that where any statute implies any term into this agreement, and that statute avoids or prohibits provisions in a contract excluding or modifying the application of or liability under such a term, then the term will be taken to be included in this agreement. However, the liability of RedyHost and its Supplier for any breach of the term will, if permitted by that statute, be limited, at our option, to the re-supply of the services again; or payment of the cost of having the services supplied again.
8.4 We acknowledge that some jurisdictions do not allow the exclusion or limitation of warranties or incidental or consequential damages, so that the above limitations or exclusions may not apply to you. In such jurisdictions, the liability of RedyHost and its Supplier (and the liability of any director, officer, employee, agent, affiliate, content provider or service provider of RedyHost and its Supplier) shall be limited to the greatest extent permitted by applicable law.
9. Intellectual Property
9.1 You acknowledge that all right, title and interest in any and all:
9.1.1 technology, including the software;
9.1.2 any documentation and material that is part of or provided with the Services; and
9.1.3 any know-how, trademarks or service marks of RedyHost or its Supplier,
(collectively, "Our Intellectual Property") is vested in RedyHost, its Supplier and/or the licensors of RedyHost or its Supplier (as the context requires).
9.2 Unless otherwise specifically provided in this agreement, you agree that you shall have no right, title, claims or interest in or to Our Intellectual Property.
9.3 You may not copy, modify or translate any of Our Intellectual Property or related documentation, or decompile, disassemble or reverse engineer any of Our Intellectual Property, to use it other than in connection with the Services, or grant any other person or entity the right to do so.
9.4 Unless otherwise specifically permitted by this agreement, you are not authorised to distribute or to authorise others to distribute any of Our Intellectual Property in any manner without the prior written consent of RedyHost and/or its Supplier (as the context requires); provided, however, that nothing in this clause 9.4 shall preclude you from using Our Intellectual Property as incorporated in the Services. This clause 9.4 shall not operate to extinguish, restrict, vary, waive or affect in any manner whatsoever any right, title or interest which you may now have or hereafter acquire in, or in relation to, the third-party software that is part of or provided with the Services solely to the extent such third-party licensors publicly provide such rights, title or interest in the third-party software to you.
10. Confidential Information
You acknowledge that, in the course of the performance of this agreement, you may have access to customer information and communications, including proprietary information claimed to be unique, secret, or confidential, and which constitutes the exclusive property and trade secrets of RedyHost or its Supplier ("Confidential Information"). You agree to maintain the confidentiality of the Confidential Information and to use the Confidential Information only to the extent necessary for legitimate business uses in connection with this agreement. Upon request of RedyHost or on termination or expiration of this agreement, you shall return the Confidential Information of RedyHost or its Supplier then in your possession to RedyHost or its Supplier. Nothing in this agreement shall prohibit or limit your use of information which (a) is now, or hereafter becomes, publicly known or available through lawful means; (b) is rightfully in your possession, as evidenced by your records; (c) is disclosed to you without confidential or proprietary restriction by a third party who rightfully possesses and rightfully discloses the information; (d) is independently developed by you without any breach of this agreement; (e) is the subject of a written permission to disclose provided by RedyHost and/or its Supplier (as the context requires); or (f) is required by law to be disclosed.
11. Force Majeure
Neither RedyHost nor its Supplier shall be liable for failure or delay in performing its obligations under this agreement if such failure or delay is due to circumstances beyond its reasonable control, including, without limitation, acts of any governmental body, war, insurrection, sabotage, embargo, fire, flood, strike or other labour disturbance, interruption of or delay in transportation, unavailability of or interruption or delay in telecommunications or third party services, failure of third party software or inability to obtain raw materials, supplies, or power used in or equipment needed for provision of the Services.
12. Suspension or Termination of this agreement
12.1 In addition to any other rights of suspension under this agreement, RedyHost or its Supplier may from time to time without notice to you suspend a Service, or disconnect or deny you access to any Service:
12.1.1 if you fail to comply with any provision in this agreement (including failure to pay charges due, or, for the avoidance of doubt, any provision in the AUP or Privacy Policy), or do, or allow to be done, anything which in our opinion may have the effect of jeopardising the operation of the Service, until the breach (if capable of remedy) is remedied to the satisfaction of RedyHost or its Supplier (as the context requires);
12.1.2 during any technical failure, modification or maintenance involved in the Service provided that we will use reasonable endeavours to procure the resumption of the Services as soon as reasonably practicable.
Notwithstanding any suspension of any Service under this clause 12.1, you shall remain liable for all charges due at the commencement of the suspension period throughout the period of suspension.
12.2 In addition to any other rights under this agreement, you agree that RedyHost may without notice to you remove, amend or alter your data upon being made aware of:
12.2.1 any court order, judgment, determination or other finding of a court or other competent body, that the data is illegal, defamatory, offensive or in breach of a third party's rights;
12.2.2 if directed to do so by the Australian Broadcasting Authority under a "take down notice", in accordance with the Broadcasting Services Amendment (Online Services) Act 1999 (as amended or replaced from time to time) if we determine (acting reasonably) that such Act applies to you; or
12.2.3 an outside party or outside device disrupting or attempting to disrupt the Services.
12.3 In addition to any other rights of termination under this agreement. RedyHost may terminate this agreement and cease providing the Services to you at any time on 30 days written notice to you. You may terminate this agreement and cease obtaining any Services from RedyHost, or, terminate any Service/s being provided by RedyHost to you, on 30 days' written notice to RedyHost in accordance with the process specified by RedyHost from time to time.
12.4 In addition to clause 12.3, and, in addition to any other rights of termination under this agreement, RedyHost may terminate this agreement and cease providing the Services to you at any time on written notice to you if RedyHost has at any time suspended any Service or disconnected or denied access to any Service under clause 12.1.1.
12.5 Where RedyHost supplies a Service to you through a Supplier, RedyHost may terminate and replace such Supplier at any time without notice to you. RedyHost will, however, endeavour to replace such Supplier:
12.5.1 with no or minimal disruption to the supply of the Services; and
12.5.2 on substantially the same terms as are set out in this agreement.
12.6 Where RedyHost is unable to comply with clause 12.5.2, you may terminate your agreement with RedyHost and cease obtaining any Service/s from RedyHost within 30 days' of being notified of the new terms on which RedyHost intends to supply the relevant Service/s to you. Where you terminate your agreement with RedyHost under this clause 12.6, RedyHost will refund you any fees previously paid by you on a pro rata basis.
12.7 In addition to any other obligation under this agreement, if you terminate any Service or, either RedyHost or you terminate this agreement:
12.7.1 you must pay all outstanding charges (including, without limitation, data transfer bandwidth over-usage charges and/or disk space over-usage charges) to RedyHost immediately;
12.7.2 other than if the termination occurs under clause 12.6, you must pay any charges that RedyHost incurs from its Supplier in relation to any charges that RedyHost's Supplier incurs in connection with migrating your data or retrieving any of your emails following termination of this agreement;
12.7.3 any licence issued to or by you in relation to the Services will cease from the date of termination; and
12.7.4 RedyHost or its Supplier may delete all data, including Your Content or files (including, without limitation, email files, if applicable) from any storage media without any liability to you whatsoever.
13. Cancellation
13.1 You may cancel a Service/Services in accordance with this clause 13. This clause 13 shall not apply where you terminate this agreement and cease obtaining the Services from RedyHost pursuant to clause 12.6.
13.2 You may cancel a Service/s in accordance with clause 12.3. Where you cancel a Service/s in accordance with clause 12.3, you will be required to pay RedyHost a cancellation fee equal to an administrative fee which shall be either a fee of AUD$25, or, a fee equivalent to the Plan Cost payable with respect to the Services for two months, or, any fees as outlined in clause 6.5.1.1, which RedyHost may deduct from any payments you have previously paid RedyHost with respect to the Service/s.
13.3 Where you have cancelled any Service/s pursuant to clause 13.2, subject to your payment of the applicable cancellation fee as specified in clause 13.2, and any payments required by clause 12.7, RedyHost will refund you for any other payments you have previously paid to RedyHost with respect to the Service/s being cancelled unless otherwise expressed to the contrary in this agreement (including, without limitation, pursuant to clauses 2.6 or 4.1).
14. Miscellaneous
14.1 The law in force in Victoria, Australia governs this agreement and the transactions contemplated by this agreement.
14.2 In the event it is necessary for RedyHost to enforce its rights under this agreement, you agree to pay all fees incurred by RedyHost (including, but not limited to, legal fees and collection agency fees).
14.3 This agreement shall be binding upon and inure to the benefit of you, your respective successors and assigns. You may not resell any Services or assign your rights and obligations under this agreement without the prior written consent of RedyHost.
14.4 A provision of, or a right created under this agreement, may not be waived except in writing signed by the party granting the waiver, or varied except in writing signed by the parties.
14.5 If any provision of this agreement is held by a court of competent jurisdiction to be invalid, unenforceable, or void, the remainder of this agreement shall remain in full force and effect.