RedyHost 100% Satisfaction Guarantee
If for any reason you are unsatisfied with our service within the money back guarantee period, simply notify us and your contract fees will be reversed. No advanced notification required, no paperwork, no red tape, no catches.
30 Days Money Back Guarantee
A 30 Day Money Back Guarantee applies to the following services only:
- Managed Secure VPS Hosting
- Shared Cloud Web Hosting
- Reseller Hosting
All our Money Back Guarantee policies are backed by providing a full refund. To receive a full refund at the end of 15 days money back guarantee period, the customer must have no unpaid invoices for any products or services supplied by RedyHost®.
If your server isn't available for the guaranteed amount of the time within a given month, we will give you a pro-rated credit for the time.
While we rarely have server issues that result in downtime, we admit that short lapses in service can happen. When they do, you shouldn't have to pay. Which is why we drafted our unique 99.95% Uptime Guarantee. Many hosts offer "uptime guarantees" but make no mention of what happens if they don't meet their posted uptime figure. We stand behind our network reliability by offering you a pro-rated credit for any downtime outside of our guaranteed window.
Please note that this guarantee applies only to unscheduled outages. Occasional planned server/network maintenance may be necessary. In all but the most urgent cases, we will send out an email notifying customers of maintenance that is to be performed. When notice is sent at least two hours prior to service interruption, the outage does not qualify for our uptime guarantee.
Backed by Pro-Rated Service Credit.
Service credits are calculated as follows:
Shared Hosting, Cloud VPS Hosting
- 100% - 99.90% uptime : No credit
- 99.899% - 99.5% uptime : 5% credit
- 99.499% - 99% uptime : 10% credit
- 98.999% - 98% uptime : 15% credit
- 97.999% - 95% uptime : 25% credit
- Less than 95% uptime : 35% credit
Secure Managed VPS Hosting
- 100% - 99.95% uptime : No credit
- 99.949% - 99.9% uptime : 5% credit
- 99.899% - 99.8% uptime : 10% credit
- 99.799% - 99.5% uptime : 15% credit
- Less than 99.5% uptime : 35% credit
Contact our billing department to request a service credit in accordance with our Uptime Guarantee policy.