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Support Centre

Our experienced technicians and system administrators are standing by to assist you. We prepared an extended knowledgebase to asisst your everyday needs.

For technical support, please submit a support ticket (client login required).

submit a support ticket

CloudVPS customers

read how to grant access

to your VPS to our support staff

Login to your account to manage your services and billing

Login to your account

Note: Due to the highly technical nature of many support incidents we strongly encourage utilising the support ticket method to ensure proper communication and incident resolution.

Our knowledgebase contains extensive amount of technical information and step-by-step videos. RedyHost advises its customers to search our interactive knowledgebase prior contacting our help desk.

Response Expectations

  • Sales/Accounts: Email enquiries submitted during business hours (9:30AM-5:30PM, M-F, Excluding Australian Public Holidays) will be replied to within 3 business hours. Any enquiries submitted outside these hours will be responded to within the next business day.
  • Technical Support:
    • Email Support: Enquiries submitted via our support desk will receive a response within 30 minutes, 24 hours a day, 365 days a year.
    • Phone Support: Is available to premium support customers (telephone +61 3 9782 1737) during business hours (9:30-5:30PM, M-F, Excluding Victorian Public Holidays).

Client account login

Our billing and account management system allows our customers to manage

  • cPanel and WebMail login
  • Web hosting products and services,
  • VPS products and services,
  • Domain names and nameservers,
  • Client contact and billing details,
  • Create support ticket,
  • Support tickets history,
  • Emails and email history,
  • Billing and payments.

Clients access to cPanel hosting control panel

For cPanel hosting control panel client login, navigate to http://yourdomain/cpanel

RedyHost nameserver IPs

ns1.truecms.com.au

ns2.truecms.com.au